Does TATSUAKI offer on-line shopping in their website?
We currently do not have on-line shopping for the range of products offered in our website. However Holt Renfrew does offer the similar service at their website, please go to www.holtrenfrew.com and look for our brand to choose your selection. For a direct service from us, we do offer an International Ordering Service and our professional sale department can be contacted by our website. Please review the details below and our Privacy Policy for more information.

How many TATSUAKI showrooms are in Holt Renfrew across Canada?
We currently have one showroom in Toronto Downtown Holt Renfrew and one in Montreal Downtown Holt Renfrew. However all the Holt Renfrew stores across Canada do carry our collections seasonally. Please visit our website and Holt Renfrew website from time to time to find out more of our new designs and the details. Or you can register as one of our on-line members to receive our on-line news.

What brands do you offer?
TATSUAKI is a specialty brand in Canada for an assortment of high-quality, hand-knitted Japanese knitwear and neckwear, as well as fine Japanese denim, jewelries and accessories. Please visit all of our sections to view the range of products offered at our showrooms. I cannot find the product I am looking for.

I cannot find the product I am looking for. How can I find out whether it is carried at TATSUAKI?
Click on the Contact Us section to e-mail us or phone us directly by dialing the number we have provided on our website. Our professional fashion consultants will be happy to assist you with your question.

How can I report an unpleasant experience I had at your showroom?
You can directly send e-mail to complain@TATSUAKIfashion.com and explain the situation to our related personnel, who will then offer commercially reasonable efforts to promptly determine and correct the problem for you.

How can I view merchandise on your website?
In all of our sections, click on the section you would like to visit and click on any of the sub-categories that appear directly on the page where is available. If there are images on the section, once you decide which image to view, place your cursor on the image and it will show all the information on your screen with details provided automatically.

How can I register at www.TATSUAKIfashion.com?
Our on-line customers are able to register with us on-line in order to receive our on-line newsletters, event invitations and advance notice of sales and promotions. Visit the Contact Us section and follow the simple steps requiring your personal information, then click on Submit. Please view our Privacy Policy on submitting personal information on our website.

What is International Ordering Service?
International Ordering Service (I.O.S.) is a personal service that specially provided for you around the world. Our professional sale department would contact you and serve you right by the phone with significant services. Visit the Contact Us section and follow the simple steps requiring your personal information, then click on Submit. Please view our Privacy Policy on submitting personal information on our website.

How do I place order from your International Ordering Service?
Once we have received your information, our professional fashion consultants will contact you by phone across the world. With our significant fashion opinion, we will provide made-to-measure service to fit your requirement and will show you your order by using our high-tech digital image through e-mailing service.

How safe is it to use my credit card?
TATSUAKI does not recommend you to give your credit card numbers on our general e-mailing service. Please view our Privacy Policy for more information.

How safe is it to provide my personal information?
TATSUAKI understands the importance of providing a secure and private environment and does not release any personal customer information to third parties. Please view our Privacy Policy for more information.

How long does it take for my order to be processed?
Order processing takes up to 4 full business days. Once your order has been processed, you will receive an e-mail confirmation to notify you of the status of your order.

How long does it take for shipping?
Shipping is done via priority mail and takes at least 2 full business days within Canada region and at least 3 business days for international shipping. Some delays may occur during promotion periods and the busyness of the Holiday season.

Do you charge any sales taxes on my order?
No taxes are charged for outside Canada. P.S.T. and G.S.T. will be added on the order within Canada region.

Do you gift-wrap International Ordering Service orders?
Unfortunately we are not able to gift-wrap I.O.S. orders.

How do I make sure the recipient of my gift does not know that I bought it?
All receipts are mailed to the addresses provided in the "Billing Information" portion of our I.O.S. order. This way, the gift is shipped to the "Recipient's Information" and the gift's receipt is mailed to the "Billing Information".